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Ihaara Studio
Sarees that move with your day.

Refund and Returns Policy

Last updated: 10 December 2025

At Ihaara Studio, every saree is carefully inspected before dispatch. Most of our pieces are checked multiple times during shoot and packing to minimise defects.

Because of this, we follow a strict damage-only return policy. Please read the terms below carefully before placing an order.

1. Open Box Delivery (Where Available)

Where courier partners support it, we prefer Open Box Delivery:

  1. The delivery agent will open the parcel in front of you.
  2. You must check the saree immediately for:
    • Major physical damage (cuts, tears, stains, burnt marks, big weaving defects, etc.)
    • Wrong product delivered
  3. If you notice any damage or wrong product:
    • Do NOT accept the parcel.
    • Inform the delivery agent that you are rejecting due to damage/wrong item.

Once you accept the parcel after open-box inspection, it is considered received in good condition and no return, exchange or refund will be accepted later for that order.

2. When Open Box Delivery Is NOT Available

In some pin codes, open-box service may not be available. In such cases:

  1. Please record a clear unwrapping video from the moment you start opening the outer parcel.
  2. The video must clearly show:
    • The full parcel from all sides before opening
    • Opening of all layers of packaging
    • The saree being removed and unfolded
    • The damaged area / issue, if any
  3. If you find major damage or wrong product:
    • Email the unboxing video and clear photos to
      👉 ihaarastudio@gmail.com
    • Subject line: “Order ID – Damage/Wrong Product Claim”
    • Do this within 6 hours of receiving the parcel (delivery time as per courier tracking).
  4. Claims made after 6 hours of delivery, or without an unboxing video, will not be accepted.

3. What Is Considered “Damage”

You can raise a claim only if there is clear, visible damage such as:

  • Major cuts, tears or holes in the saree
  • Large stains or colour patches that clearly existed before opening
  • Serious weaving defects that make the saree unusable
  • Completely wrong product sent (different saree than what you ordered)

🔹 Note: Small weaving variations, minor slubs, loose threads at the end, or slight irregularities are common in sarees and hand-finished products and are not treated as defects.

4. What Is NOT Eligible for Return / Refund

We do not accept returns, exchanges or cancellations for the following reasons:

  • Colour or pattern differences compared to website photos
    • Colours may vary slightly due to lighting during the shoot and individual screen/display settings.
  • Change of mind or not liking the saree after receiving it
  • Occasion/date passed and you no longer need the saree
  • Minor loose threads at the pallu or edges (natural for raw/fabric edges)
  • Slight differences in texture, feel or fall of the fabric
  • Any saree that:
    • Has been worn, washed, ironed, altered
    • Has fall/pico, tassels, embroidery or stitching work done after delivery
    • Is returned with perfume, makeup marks, stains, or odour
    • Is returned without original tags/packaging

For all the above cases, no return / exchange / refund / cancellation is possible.

5. Return Approval & Process (Damage/Wrong Product Only)

If your claim with unboxing video passes initial verification:

  1. Our team will confirm via email and share the return instructions.
  2. The saree must be:
    • Packed securely in original packaging (or equivalent)
    • Unused, unwashed, with all original tags and labels attached
  3. Once the parcel reaches us, we will re-inspect the saree.

Refund

  • If the damage/wrong product is confirmed, we will process a full refund of the product value to your original payment method.
  • Refund will be initiated after we receive and verify the saree in original, unused condition.
  • The timeline may vary slightly depending on your bank/payment gateway.

If the product is found used, altered, or without original tags/packaging, or if the damage is not visible/valid, the return will be rejected and the saree will be sent back to you. No refund will be processed in such cases.

(If you want to clearly state who pays for return shipping, you can edit this section to add that detail.)

6. Exchanges

We do not offer exchanges for any reason at this time.

If your damage/wrong-product claim is approved, we will provide a refund; you can place a fresh order for another saree.

7. Order Cancellations

  • Orders cannot be cancelled once they are shipped or handed over to the courier.
  • For prepaid orders, cancellation before dispatch may be considered on a case-by-case basis, if you contact us quickly.
  • Cash-on-Delivery (COD) orders should be accepted responsibly. Repeated refusal of COD orders may lead to blocking of COD for that customer/account.

8. International Orders

Currently, Ihaara Studio primarily ships within India.
If and when international shipping is enabled, returns and exchanges for international orders may not be available or may follow a separate policy.

9. Why Our Policy Is Strict

Every saree is:

  • Checked thoroughly during shoot
  • Re-inspected before packing
  • Packed carefully to avoid shipping damage

To maintain fair pricing and hygiene standards, and to avoid misuse, we accept returns only in genuine damage/wrong-product scenarios with proper proof.

10. Contact Us

If you have any questions regarding this policy or need help with a damage claim:

📧 Email: ihaarastudio@gmail.com
🌐 Website: ihaarastudio.com

To understand delivery timelines, courier handling, and shipping fees,
please refer to our Shipping Policy.