FAQs
FAQs – Ihaara Studio
Welcome to the Ihaara Studio FAQs.
If you don’t find your answer here, you can always reach us at ihaarastudio@gmail.com or on Instagram @ihaarastudio.
1. Orders & Payments
Q. How can I place an order?
You can place an order directly on our website ihaarastudio.com by selecting your favourite saree, adding it to cart and completing the checkout with your details and preferred payment method.
Q. What payment methods do you accept?
We currently support:
- Prepaid online payments via our payment gateway (UPI, net banking, cards, wallets – as available)
- Cash on Delivery (COD) on selected PIN codes, with an additional COD fee of ₹100
COD availability may depend on your delivery location and courier partner serviceability.
Q. Is COD available on all orders?
No. COD is:
- Available only on supported PIN codes
- Charged extra with a ₹100 COD fee
- Subject to our internal risk checks and order history
Repeated refusal of COD parcels without valid reason may lead to disabling COD for future orders.
Q. Can I modify or cancel my order after placing it?
- Once an order is packed or shipped, it cannot be modified or cancelled.
- For prepaid orders, cancellation before dispatch may be considered on a case-by-case basis if you email us quickly.
- COD orders should be placed responsibly; refusing delivery repeatedly is treated as misuse of the service.
2. Shipping & Delivery
Q. Do you ship all over India?
Yes, we currently ship only within India.
Q. What are the delivery timelines?
Once shipped, you can expect delivery as follows (working/business days):
- Bengaluru (standard): 2–4 business days
- Bengaluru (express): 0–1 business day (where express service is available, with extra fee)
- Rest of Karnataka: 2–7 business days
- Major metro cities: 4–10 business days
- Other regions / remote areas: 5–14 business days
These are estimated timelines and may vary due to courier operations, weather, local restrictions or festive load.
Q. Do you offer same-day or express delivery?
Yes, in Bengaluru, we try to offer same-day or next-day delivery where our courier partners support it.
- This is charged at an additional express shipping fee.
- Availability depends on your PIN code and time of order.
Q. How much do you charge for shipping?
- Free standard shipping on prepaid orders above ₹1,499
- Orders below this may have a shipping fee (approx. ₹80–₹200) depending on location
- COD orders include an additional ₹100 COD fee
All applicable charges are shown clearly at checkout before payment.
Q. Which courier partners do you use?
We primarily use:
- India Post and
- Other reputed private courier partners where needed
Once the parcel is handed over to the courier, delivery timelines and handling are primarily under the courier’s control, but we will support you in case of issues.
Q. Will I receive tracking details for my order?
Yes. Once your order is shipped, we share tracking details via:
- Email, and/or
You can use the link or tracking number to follow your shipment status.
3. Open-Box Delivery & Unboxing Video
Q. What is “Open Box Delivery”?
Where our courier partners support it, the delivery agent will open the parcel in front of you before you accept it.
- You can check the saree on the spot for major damage or wrong product.
- If there is a visible issue, you must refuse to accept the parcel immediately.
Once you accept the parcel after an open-box check, the order is treated as received in good condition, and further damage claims are generally not accepted.
Q. What if open-box delivery is not available in my area?
If open-box is not available, you must:
- Record a clear unboxing video from the moment you start opening the outer package, without pausing or editing.
- The video should capture:
- The parcel from all sides
- Opening of all packaging layers
- The saree being removed and unfolded
- The damaged area or wrong product, if any
- If you find a major issue, email the video + photos to
👉 ihaarastudio@gmail.com
within 6 hours of delivery (as per courier tracking).
Without a proper unboxing video within the given time, damage claims will not be accepted.
4. Returns, Refunds & Exchanges
Q. Do you accept returns or exchanges?
We follow a strict damage-only return policy.
We do not accept returns, exchanges or cancellations for:
- Colour or pattern looking slightly different from website photos
- Change of mind or personal preference
- “Doesn’t suit me” / “I don’t like it after trying”
- Minor loose threads at edges
- Small weaving or texture variations inherent to fabrics and sarees
Returns/exchanges are only considered in genuine damage or wrong product cases with proper proof as per policy.
Q. What is considered a valid damage for return/refund?
Examples of valid issues:
- Major cuts, tears or holes
- Large stains or obvious damage seen immediately after opening
- Serious weaving defects that make the saree unusable
- Completely wrong saree dispatched (different design than ordered)
Minor yarn slubs, loose threads at the end, slight unevenness in weave, or small colour tone variations are normal in sarees and not treated as defects.
Q. Do you offer refunds?
Yes, only in genuine damage/wrong product cases, after:
- You share a proper open-box rejection or unboxing video (where applicable) within 6 hours.
- We verify and approve the claim.
- The saree is returned to us in original, unused condition with all tags and packaging.
Once verified, a refund of the product value is initiated to your original payment method.
Timeline may vary as per bank/payment gateway processing.
Q. Do you offer size or style exchanges?
No, we currently do not offer exchanges for size, style, colour preference or change of mind.
Q. Where can I read your full Returns & Refunds Policy?
You can read the complete policy here:
👉 Refunds, Returns & Cancellations Policy (link this to your actual page URL)
5. Product & Colour Accuracy
Q. Will the saree colour look exactly the same as in the photos?
We try to capture sarees as accurately as possible, but:
- Studio lighting, natural lighting and camera settings can affect how colours appear
- Your device’s screen brightness, contrast and colour settings can also change how you see the product
So, slight colour/brightness variation is normal and not treated as a defect or reason for return.
Q. Are the photos edited or heavily filtered?
We may do minimal corrections for:
- Exposure
- White balance
- Cropping
But we do not add fake colours or change designs. The aim is to show the saree as realistically as possible.
6. Care & Use
Q. How should I care for my saree?
Care instructions may vary by fabric, but general recommendations include:
- For first wash, prefer dry cleaning, especially for silks and richly dyed sarees
- Avoid harsh detergents and bleach
- Do not wring aggressively
- Dry in shade to prevent colour fading
- Store in a cool, dry place; use saree bags/folded fabric covers where possible
For specific sarees, please refer to any care notes mentioned on the product page.
7. Contact & Support
Q. How can I reach Ihaara Studio for support?
You can contact us via:
- 📧 Email: ihaarastudio@gmail.com
- 📱 WhatsApp: +91 77955 98105 (if you wish to use this, mention it here)
- 📸 Instagram: @ihaarastudio
We try to respond as quickly as possible during working hours.